Quality improvement in health care: lessons on leading and implementing solutions

01 March - 01 March • etc.venues
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Programme

  • 01 March

Registrations opens, exhibition and networking

08:45 AM 10:25 AM

Morning session: Working collaboratively to deliver quality improvement

09:30 AM 10:15 AM

KD Keith Darragh

EM Ed McRandal

AO Angela O'brien

DW Dr Tricia Woodhead

Session one

10:25 AM 11:25 AM

David Fillingham

Professor Chris Ham

Shilpa Ross

Refreshment break, exhibition and networking

11:25 AM 11:50 AM

BREAKOUT A: Developing cultures for continuous improvement

11:50 AM 01:00 PM

JH Julian Hartley

GM Greg Madden

BREAKOUT B: Working collaboratively with patients and service users in quality improvement

11:50 AM 01:00 PM

Anna Burhouse

Keith Coupland

Bev Fitzsimons

Shilpa Ross

BREAKOUT C: Building a culture and system for improvement

11:50 AM 01:00 PM

EB Elizabeth Bradbury

Andrew Foster

LM Lesley Massey

Lunch, exhibition and networking

01:00 PM 02:00 PM

Session three A

02:00 PM 03:00 PM

Dr John Dean

MN Mark Newton

PP Penny Pereira

Session three B

02:00 PM 03:00 PM

Joanna Bircher

EB Elizabeth Bradbury

Dr Richard Preece

Refreshment break, exhibition and networking

03:00 PM 03:20 PM

Sponsor

BD

Exhibitors

UnLtd
Bayer

Partners

The Health Foundation
Advancing Quality Alliance

Speakers

Suzie Bailey
Director of Leadership and Quality Improvement
NHS Improvement
Joanna Bircher
Clinical Director of Greater Manchester GP Excellence Programme (RCGP)
GP Partner, Lockside Medical Centre
EB
Elizabeth Bradbury
Executive Director
AQuA
Anna Burhouse
Director of Quality Development
Northumbria Healthcare NHS Foundation Trust
Keith Coupland
Peer Facilitator
Severn and Wye Recovery College
KD
Keith Darragh
Director of Adult Social Care (Resources)
Integrated Care Salford Care Organisation
Dr John Dean
Clinical Lead, Quality Improvement Hub, Royal College of Physicians,
Deputy Medical Director (Transformation), East Lancashire Hospitals NHS Trust
David Fillingham
Chief Executive
Advancing Quality Alliance (AQuA)
Bev Fitzsimons
Head of Improvement
The Point of Care Foundation
Andrew Foster
Chief Executive
Wrightington Wigan and Leigh NHS Foundation Trust
Professor Chris Ham
Chief Executive
The King’s Fund
JH
Julian Hartley
Chief Executive
The Leeds Teaching Hospitals NHS Trust
GM
Greg Madden
Senior Development Adviser
NHS Improvement
LM
Lesley Massey
Executive Director
AQuA
EM
Ed McRandal
Associate Director
Lexington Health
MN
Mark Newton
Transformation Manager
North West Ambulance Service
AO
Angela O'brien
Director of Quality and Effectiveness
Newcastle Upon Tyne NHS Foundation Trust
PP
Penny Pereira
Deputy Director of Improvement
The Health Foundation
Professor Maxine Power
Executive Director of Quality, Improvement and Innovation
North West Ambulance Service
Dr Richard Preece
Executive Lead for Quality
Greater Manchester Health and Social Care Partnership
Shilpa Ross
Senior Researcher
The King's Fund
AS
Amanda Stanford
Deputy Chief Inspector of Hospitals
Care Quality Commission 
DV
Dr Tracey Vell
Associate Lead for Primary and Community Care, Greater Manchester Health and Social Care Partnership
Chief Executive, Manchester Local Medical Committee
DW
Dr Tricia Woodhead
Associate Clinical Director for Patient Safety
West of England AHSN
SW
Simon Wright
Chief Executive
Shrewsbury and Telford NHS Trust

Attendees

DA
Dan Ainsworth
Senior Service Manager
North West Ambulance Service NHS Trust
KA
Kathryn Aldous
Abdominal Aortic Aneurysm (AAA) Screening Programme Manager
Calderdale and Huddersfield NHS FT
LA
Lee Alexander
Quality Improvement Officer
SHSC NHS FT
CA
Cathy Allen
Lead Nurse, Acute Medicine
Manchester Royal Infirmary
MA
Mohammed Alqahtani
Student
Bangor University
CA
Christopher Annus
Service Innovation and Evaluation Manager
British Heart Foundation
AA
Ann-Marie Arnold
Manager
Bolton Council
JB
Jennie Barr
Health Service Engagement Lead
British Heart Foundation
LB
Luke Baumber
Head of Quality Improvement
Nottinghamshire Healthcare NHS FT
JB
Jon Billings
Non Executive Director
Medway NHS FT
PB
Peter Blackburn
Senior Staff Writer
British Medical Association
SB
Sandra Boosey
Quality Improvement Coach
Torbay and South Devon NHS FT
PB
Penny Booysen
Healthcare Insight Specialist
Dr Foster
SB
Simon Bourne
Managing Consultant
Midlands and Lancashire Commissioning Support Unit
SB
Steve Bradbury
Deputy Director of Improvement and Innovation
Mersey Care NHS Foundation Trust
DB
Dianne Brown
Chief Nurse
Aintree University Hospital Trust
CB
Carole Buckley
Assistant Director for Quality and Risk
Royal Papworth NHS FT
AB
Anna Burhouse
Director of Quality Development
Northumbria Healthcare NHS Founation Trust
LB
Liz Buxton
Assistant Director of Quality
Anglian Community Enterprise
SC
Sarah Campbell
Operations Director, Quality Improvement
Royal College of Physicians
VC
Victoria Carr
Operational Manager
North West Boroughs Healthcare NHS FT
DC
Dr James Clemence
Senior Clinical Fellow
Care Quality Commission
JC
Justine Collins
Complaints and Claims Manager
Liverpool Community Health
ZC
Zoe Coombe
Neuro-rehabilitation Operational Delivery Network Manager
Salford Royal NHS FT
GC
Gillian Coupland
Dementia Improvement and Post-Diagnostic Support Lead
NHS Dumfries and Galloway
FC
Fiona Cox
Business Consultant
MBA Healthcare Consulting
UC
Una Cunningham
Head of Transformation and Health and Social Care Partnership
Mater Hospital
AD
Avril da Costa Maia
Quality and Improvement Manager
Sancta Maria Hospital
DD
Dr Joanne Dangerfield
ST8 Paediatrics
The Countess of Chester NHS FT
DD
Dawn Davies
Head of Clinical Services
Spire Manchester Hospital
DD
Dr John Dean
Clinical Director, QI and Patient Safety
Royal College of Physicians
DD
Dr Claire Dewsnap
Consultant Physician
Sheffeild Teachoing Hospital Foundation trust
RD
Richelle Duffy
Senior Lecturer
Northumbria University
GD
Gordon Dunne
Chief Executive
Mater Misericordiae University Hospital
ME
Mark Elster
Patient Safety & Quality Lead
NEW Devon CCG
ME
Mathew Emerson
Head of Quality Assurance and Improvement
Bolton Council
JE
Jo Evans
Quality Improvement Manager
SHSC NHS FT
SF
Sian Falder
Improvement Director
Alder Hey Children's NHS Foundation Trust
JF
Jenny Faulkner
Deputy Director of Nursing
Royal Surrey County Hospital
DF
David Fillingham
CEO
AQuA
BF
Bev Fitzsimons
Head of Improvement
The Point of Care Foundation
AF
Andrew Foster
Chief Executive
Wrightington, Wigan and Leigh NHS Foundation Trust
LF
Lynda Friel
Professional Lead, North
British Heart Foundation
SG
Stewart Gee
Director
Northumberland, Tyne and Wear NHS FT
BG
Beth Gibbons
STP Project Manager
NHS Gloucestershire CCG
JG
Jill Gillies
Portfolio Lead
Healthcare Improvement Scotland
AG
Aaron Gowson
Regional Health Policy Manager
AbbVie
CG
Caroline Greenhalgh
Head of Quality
Wrightington, Wigan and Leigh NHS Foundation Trust
TG
Timothy Grocott
Continuous Improvement Lead
Leeds and York Partnership NHS FT
CH
Catherine Hardie
Head of Clinical Practice
Spire Healthcare
OH
Olivia Harding
Diabetes Prevention Programme Manager
NHS Gloucestershire CCG
DH
David Harvey
Inspector
Care Quality Commission
PH
Paula Higginson
Lead Pharmacist, learning development
CPPE
KH
Kate Hoffmann
Head of Clinical Services
Spire Bristol Hospital, The Glen
JH
John Holden
Head of Quality and Community Assessment Officer
Bolton Council
RH
Rebecca Hughes
National Relationship Manager
RCGP
AI
Aileen Igoe
Lean Academy Manager and Ajunct Lecturer
Mater Lean Academy
RI
Rhoda Iranloye
Associate Director of Quality & Governance
Oxleas NHS
NJ
Nilam Jadav
Continuous Improvement Support Officer
Leeds and York Partnership NHS FT
JJ
Jacob Jasi
Continuous Improvement Advisor
Leeds and York Partnership NHS FT
DJ
Daniel Johnston
Staff Nurse
Cambridge University Hospitals and Addenbrookes Hospital
DJ
Dr Leena Jose
Consultant
Manchester University FT
CK
Christine Krajniewski
Inpatient and Therapies Manager
Dorothy House Hospice Care
DL
Dr Victoria Lavin
ST7 Clinical Oncology
Christie hospital NHS foundation trust
SL
Steve Lee
Principal
Philips UK & Ireland
JL
Joe Le Sage
Lead Therapist
Sheffield Teaching Hospitals NHS Trust
GM
Gavin Macgregor
Head of Development
Heathwatch England
SM
Sheelagh Machin
Lived Experience Affiliate
AQuA
GM
Gina Mann
Programme Manager
NHS Gloucestershire CCG
KM
Kwesi Marles
Head
Macmillan Cancer Environments
DM
Dr Alison Masters
Medical Director
Mental Health, Addictions & ID Service
CM
Claire Mavin
Improvement Advisor
Healthcare Improvement Scotland
MM
Martine McCahon
Senior Commissioning Manager for Mental Health
NHS West Kent CCG
DM
Dr Rachel McFarland
Consultant Obstetrician
Liverpool Women's Hospital
JM
James McGuigan
CD Cancer Services
Belfast Health and Social Care Trust
PM
Paul Mendeika
Public Governor
Bridgewater Community NHS Trust
DM
Dr Antonio Metastasio
Consultant Psychiatrist
Camden and Islington NHS Foundation Trust
EM
Emma Metcalfe
Continuous Improvement Advisor
Leeds and York Partnership NHS FT
PM
Prof Joanne Minford
Improvement Director
Alder Hey Children's NHS Foundation Trust
KM
Katy Morris
Head of Quality Improvement
South Staffordshire and Shropshire NHS FT
KM
Kate Mulley
Director of Research, Education and Policy
Stillbirth and Neonatal Death Society (Sands)
JM
Jo Murray
Patient Safety Programme Manager
Oxford Academic Health Science Network
AO
Angela O'Brien
Director of Quality and Effectiveness
The Newcastle upon Tyne Hospitals NHS FT
AO
Alison O'Halloran
Compliance Manager
Roche Healthcare
JO
Julie O'Malley
IPC Lead
NHS Wigan Borough Clinical Commissioning Group
PO
Prof Peadar O'Mordha
Principal
Philips UKI
JP
Jane Palin
Associate Director, Integrated Governance
Mid Cheshire Hospital NHS FT
JP
Jane Palin
Associate Director, Integrated Governance
Mid Cheshire Hospital NHS FT
MP
Matthew Parry
Healthcare Intelligence Specialist
Dr Foster
SP
Sue Pemberton
Director of Nursing and Quality
Liverpool Heart and Chest Hospital NHS FT
LP
Lisa Pennington
Quality and Improvement Manager
St Hugh's Hospital
PP
Prof Maxine Power
Director of Quality, Innovation & Improvement
North West Ambulance Service NHS Trust
DP
Dr Richard Preece
Executive Lead for Quality/Medical Director
GM Health and Social Care Partnership
DR
Dr Roshelle Ramkisson
Consultant Psychiatrist
Pennine Care NHS FT
DR
Deanne Rennie
Deputy Clinical Director
Leicestershire Partnership NHS Trust
ZR
Zoe Rice
National Quality Lead
Change Grow Live
TR
Tony Rigby
Deputy Director - Quality Improvement
Alder Hey Children's NHS Foundation Trust
DR
Dr Louise Robertson
Post CCT
Liverpool Women's Hospital
LR
Lindsey Robertson
Deputy Director of Nursing
North Tees and Hartlepool NHS FT
KR
Kerry Robinson
Director of Strategy and Planning
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FT
JS
Julie Seed
Deputy Director of Nursing
Lancashire Care NHS Foundation Trust
DS
Dr Julia Smedley
Director of QI
Faculty of Occupational Medicine
AS
arthi squires
Evolving Healthcare
Baxter
DS
daryl stonebank
project manager
manchester city council
DS
Dr Kallur SURESH
Consultant Psychiatrist & Deputy Medical Director
Essex Partnership University NHS Foundation Trust
ST
Sean Paul Teeling
Ass Prof in Health Systems & Programme Director
Lean Six Sigma Academy
DT
Dr Henry Ticehurst
Medical Director
Pennine Care NHS FT
JT
Jane Tomkinson
Chief Executive
Liverpool Heart and Chest Hospital NHS Foundation Trust
ST
Sadie Trout
Head of Planning
NHS Gloucestershire CCG
SW
Sarah Walker
Senior Consultant - Business Improvement
Midlands & Lancashire CSU
KW
Kirsten Watson
Senior Quality Improvement Programme Manager
Dorset Healthcare Trust
GW
Gail Wheatley-Yates
Manager
Bolton Council
PW
Paul Whittle
Evolving Health Manager
Baxter Healthcare
FW
Fiona Wolfe
Service Improvement Project Manager
Sheffield Teaching Hospital
DW
Dr Tricia Woodhead
Associate Director for Patient Safety
West of England Academic Health Science Network
LW
Lesley Wood
Regional Officer
Royal College of Midwives
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Suzie Bailey

Director of Leadership and Quality Improvement
NHS Improvement
Suzie first joined the NHS in 1992, is a graduate of the NHS management training programme and has held operational roles in acute, community and mental healthcare providers. As the first Service Improvement Director at Sheffield Teaching Hospitals NHS FT, she led the creation of the organisation-wide improvement programme. Through an innovative partnership with the Dartmouth Institute in Massachusetts, supported by the Health Foundation, Suzie and her team created the Sheffield Microsystem Coaching Academy to develop staff capability for improvement across Sheffield http://www.sheffieldmca.org.uk/

Suzie is a Health Foundation Fellow, a founding member of the Q initiative and has a MSc. in Leadership for Quality Improvement from Ashridge Business School. Suzie is passionate about leadership development, how to build staff and patient capability for quality improvement and creating cultures to deliver great care and joy in work. She joined Monitor, in a newly created role as Development Director in February 2014 with a leadership and improvement portfolio working with partner organisations across the NHS.

As Director of Leadership and Quality Improvement at NHS Improvement, Suzie is leading on a range of projects including a major programme on culture and leadership with Professor Michael West and the co-production of a national strategic framework to develop greater capability and capacity in improvement and leadership for those working in NHS funded care in England.

Joanna Bircher

Clinical Director of Greater Manchester GP Excellence Programme (RCGP)
GP Partner, Lockside Medical Centre
Joanna Bircher is a GP Greater Manchester. She is Clinical Director to the RCGP/Greater Manchester GP Excellence Programme, Clinical lead for Quality Improvement at Tameside and Glossop CCG and a Generation Q Fellow of the Health Foundation. She has recently been Clinical lead for QI at the Royal College of GPs.She has a Masters degree in Leadership for Quality Improvement from Ashridge Business School and is co-author of the RCGP Guide to Quality Improvement. Her particular interest is in making established QI methodology relevant and accessible for Primary Care.

01 March

Session three B

02:00 PM 03:00 PM Panorama suite

EB

Elizabeth Bradbury

Executive Director
AQuA

01 March

BREAKOUT C: Building a culture and system for improvement

11:50 AM 01:00 PM Panorama suite

Breakout sessions

01 March

Session three B

02:00 PM 03:00 PM Panorama suite

Anna Burhouse

Director of Quality Development
Northumbria Healthcare NHS Foundation Trust
Anna is Director of Quality Development at Northumbria Healthcare NHS Foundation Trust helping NHS staff from across the UK to develop Quality Improvement and Innovation capability and capacity and to lead complex Quality Improvement work. Anna coaches teams for improvement and runs learning events, providing practical grounded bespoke approaches to improvement, delivering technical QI support to a range of NHS organisations. Anna is a Health Foundation Improvement Fellow, a Consultant Child and Adolescent Psychotherapist working in clinical practice at 2Gether NHS Foundation Trust, an Ashridge Business School alumni, and has over 25 years’ experience working in health, education and social care.
Throughout her career, Anna has specialised in roles combining clinical and leadership skills to improve the quality and safety of services. Anna has used QI for many years in NHS settings, with emphasis on the importance of coproduction for improvement. In her spare time Anna volunteers at the Severn Wye Recovery College, commissioned by Gloucestershire CCG to co-produce peer led educational courses run by young people for young people recovering from mental illness.

01 March

BREAKOUT B: Working collaboratively with patients and service users in quality improvement

11:50 AM 01:00 PM Survey

Breakout sessions

Keith Coupland

Peer Facilitator
Severn and Wye Recovery College
Keith is a peer facilitator for the Severn and Wye Recovery college. He began this work in 2012 following an initiative by Anna Burhouse. Keith has been a nurse and trainer for 30 years and experienced psychosis himself following a head injury. Keith lives with his partner Vicky Macdougall and they share their farmhouse with three persons who experience psychosis.

01 March

BREAKOUT B: Working collaboratively with patients and service users in quality improvement

11:50 AM 01:00 PM Survey

Breakout sessions
KD

Keith Darragh

Director of Adult Social Care (Resources)
Integrated Care Salford Care Organisation

01 March

Morning session: Working collaboratively to deliver quality improvement

09:30 AM 10:15 AM Panorama suite

Breakfast session

Dr John Dean

Clinical Lead, Quality Improvement Hub, Royal College of Physicians,
Deputy Medical Director (Transformation), East Lancashire Hospitals NHS Trust
John has extensive experience in service redesign and quality improvement. He is Deputy Medical Director (Transformation) at East Lancashire Hospitals NHS Trust, where he works across the health economy leading service improvement. He is clinical lead for the Trust as a Future Hospital development site. He has been Divisional Director and Chief of Medicine at the Trust where he has worked since 2012, initially sharing the role of Associate Medical Director with Calderdale and Huddersfield NHS Foundation Trust.

As Consultant Physician in Bolton from 1994 he led the development and delivery of integrated diabetes care. He was Clinical Director for Medicine at Bolton Hospitals 1997-2000. In 2005/6 he spent 12 months at Institute for Healthcare Improvement and Harvard University, Boston, USA studying Quality Improvement and Integrated care. As Medical Director of NHS Bolton from 2006-2011 he led clinical quality and service redesign resulting in more integrated care delivery in a number of specialities, and a programme of continuous improvement based on IHI’s Triple Aim.

He has worked more widely on Long Term Conditions and Quality Improvement making significant contributions to Year of Care (DoH), Teams without Walls (Royal Colleges), Healthier Horizons and Joined up Care for people with Long Term Conditions (NHS North West), Triple Aim (Institute for Healthcare Improvement) and Safer Clinical Systems (Health Foundation). He has played a major role in the development of Advancing Quality Alliance (AQuA) as Clinical lead, faculty and Non-Executive Board member.

John was appointed as Clinical Lead for Quality Improvement and Patient Safety at the Royal College of Physicians in 2017. He is a Health Foundation/ IHI fellow and Q fellow.


01 March

Session three A

02:00 PM 03:00 PM Outlook

David Fillingham

Chief Executive
Advancing Quality Alliance (AQuA)
David Fillingham was appointed as the first Chief Executive of AQuA (Advancing Quality Alliance) in April 2010.AQuA is a membership funded improvement organisation based in the North West of England. Its mission is to support its members to improve health and the quality of healthcare.

David joined the NHS in 1989 from a career in manufacturing. He went on to take a number of Chief Executive posts including Wirral FHSA, St Helens and Knowsley Health Authority, North Staffordshire Hospitals NHS Trust, and Royal Bolton Hospital NHS FT.

From 2001 to 2004 David was Director of the NHS Modernisation Agency developing new ways of working and promoting leadership development across the NHS as a whole.

David is also a Visiting Senior Fellow at The King’s Fund, and a Non-Executive Director and Deputy Chair at Aintree Hospital NHS Foundation Trust, and Chair of the Healthier Wigan Partnership.

01 March

Session one

10:25 AM 11:25 AM Panorama suite

Bev Fitzsimons

Head of Improvement
The Point of Care Foundation
Bev is the head of improvement at the Point of Care Foundation, a small charity whose mission is to humanise healthcare. It does this through its work with NHS and other organisations to improve patients’ experience of care through collaboration with patients and service users. It also works to support staff, having introduced Schwartz Rounds (a forum for reflective practice for staff) to over 150 NHS and other organisations.

The Foundation began its life in 2007 as a team within the Kings Fund. It has since worked with dozens of organisations in the UK and abroad, to train and support them to co-design improvements in the quality and experience of care.

01 March

BREAKOUT B: Working collaboratively with patients and service users in quality improvement

11:50 AM 01:00 PM Survey

Breakout sessions

Andrew Foster

Chief Executive
Wrightington Wigan and Leigh NHS Foundation Trust
Andrew was appointed as Chief Executive in January 2007 and he led the successful application which resulted in WWL becoming a Foundation Trust in December 2008. His main interests have been quality and staff engagement with a particular desire to learn from the best hospitals in the world.Over the years WWL has developed a significant reputation, winning many national awards in both of these areas, whilst also achieving almost all major targets and enjoying financial stability. In 2014, WWL won three national HSJ awards including Provider Trust of the Year.

Before WWL, he spent five years as the NHS Director of Human Resources (Workforce Director General) at the Department of Health with principal responsibility for implementing the workforce expansion and HR systems modernisation set out in the NHS Plan. Previously he spent two years as part time Policy Director (HR) at the NHS Confederation. Andrew was also the Chairman of Wrightington, Wigan and Leigh NHS Trust from 1996 to 2001 and before that Chairman of West Lancashire NHS Trust and non-executive director at Wrightington Hospital NHS Trust.

In February 2015 – October 2015 Andrew was seconded to the role of interim Chief Executive at Heart of England NHS Foundation Trust (HEFT).He returned to his substantive role at WWL on 1 November 2015.

From May 2016 Andrew was appointed as sponsor CEO for the NHSI A&E Improvement Plan in the North of England.

Qualifications:
Honours Degree in Philosophy, Politics and Economics from Keble College, Oxford, 1976

01 March

BREAKOUT C: Building a culture and system for improvement

11:50 AM 01:00 PM Panorama suite

Breakout sessions

Professor Chris Ham

Chief Executive
The King’s Fund
Chris leads the Fund’s work. He rejoined the Fund in 2010, having previously worked here between 1986 and 1992. He has held posts at the universities of Birmingham, Bristol and Leeds and is currently emeritus professor at the University of Birmingham. He is an honorary fellow of the Royal College of Physicians of London and The Royal College of General Practitioners.
Chris was director of the strategy unit in the Department of Health between 2000 and 2004, has advised the WHO and the World Bank, and has acted as a consultant to a number of governments. He has been a non-executive director of the Heart of England NHS Foundation Trust, and a governor of the Health Foundation and the Canadian Health Services Research Foundation.
Chris researches and writes on all aspects of health reform and is a sought-after speaker. He was awarded a CBE in 2004 for his services to the NHS and an honorary doctorate by the University of Kent in 2012.

01 March

Session one

10:25 AM 11:25 AM Panorama suite

JH

Julian Hartley

Chief Executive
The Leeds Teaching Hospitals NHS Trust

01 March

BREAKOUT A: Developing cultures for continuous improvement

11:50 AM 01:00 PM Outlook

Breakout sessions
GM

Greg Madden

Senior Development Adviser
NHS Improvement

01 March

BREAKOUT A: Developing cultures for continuous improvement

11:50 AM 01:00 PM Outlook

Breakout sessions
LM

Lesley Massey

Executive Director
AQuA

01 March

BREAKOUT C: Building a culture and system for improvement

11:50 AM 01:00 PM Panorama suite

Breakout sessions
EM

Ed McRandal

Associate Director
Lexington Health

01 March

Morning session: Working collaboratively to deliver quality improvement

09:30 AM 10:15 AM Panorama suite

Breakfast session
MN

Mark Newton

Transformation Manager
North West Ambulance Service

01 March

Session three A

02:00 PM 03:00 PM Outlook

AO

Angela O'brien

Director of Quality and Effectiveness
Newcastle Upon Tyne NHS Foundation Trust

01 March

Morning session: Working collaboratively to deliver quality improvement

09:30 AM 10:15 AM Panorama suite

Breakfast session
PP

Penny Pereira

Deputy Director of Improvement
The Health Foundation

01 March

Session three A

02:00 PM 03:00 PM Outlook

Professor Maxine Power

Executive Director of Quality, Improvement and Innovation
North West Ambulance Service
Maxine is the Director of Quality, Innovation and Improvement for the North West Ambulance Service NHS Trust.Maxine has expertise in strategic leadership of improvement, regularly working with senior leaders within organisations and health systems. Having established the quality improvement system in Salford Royal and completed three years as the National Improvement Advisor at the Department of Health in England (2010-13), Maxine is in a unique position of having worked on improvement within an organisation and within government. She is an honorary Clinical Professor at the University of Manchester Academic Health Science Centre and developed their ground breaking Improvement Science for Academics Programme. Maxine is regularly asked to support organisations to develop their internal improvement infrastructure and advise on health policy.She has substantial experience in both the NHS and academia completing her doctoral training in neurophysiology in 2001, a Health Foundation Quality Improvement Fellowship in 2006 and a Masters in Public Health at Harvard University in 2007. During her fellowship, she focussed her learning on two key areas: organisational culture and its impact on the adoption of quality and safety initiatives in hospital care and the implementation of large scale change in stroke care. She has over 20 peer reviewed publications and presents around the world on improvement, patient safety, measurement, evaluation and research. Her current interests are in using digital media to support knowledge curation and exchange.Maxine was the Chief Executive of Haelo, Salford’s Innovation and Improvement Science Centre. She worked with improvement teams in Salford, regionally in Greater Manchester, nationally in England and globally.

Dr Richard Preece

Executive Lead for Quality
Greater Manchester Health and Social Care Partnership
Richard is Executive Lead for Quality and Medical Director of the Greater Manchester Health and Social Care Partnership.He is the custodian of assurance processes, care experience and standards, and leads the collaborative approach to maximising care outcomes whilst eradicating health inequalities.His team promote quality of care experience, innovation, productivity and prevention by driving transformation through systems that make it easy to get it right (and hard to get it wrong) and focus on learning.He is Responsible Officer for a number of Greater Manchester programmes including those for cancer, maternity and medicines management.
He began his career serving in the Royal Navy before holding roles in both the public and independent sectors.
His research interest has focused on quality improvement and clinical performance improvement.He is an alumnus of the NICE Fellowship programme and designed and led the first ever national audit of implementation of NICE workplace health guidance in NHS trusts.

01 March

Session three B

02:00 PM 03:00 PM Panorama suite

Shilpa Ross

Senior Researcher
The King's Fund
Shilpa is a senior researcher in the policy team and works on a range of health and social care research programmes. Her current projects include emerging lessons from clinical commissioning groups and the future of HIV services in England. She has recently co-authored a number of publications for The King’s Fund, including Bringing together physical and mental health.
Before joining The King’s Fund in 2009, Shilpa’s research focused on the resettlement of offenders and substance misuse treatment. She has extensive experience in qualitative research with practitioners, service users and policy-makers.

01 March

Session one

10:25 AM 11:25 AM Panorama suite

01 March

BREAKOUT B: Working collaboratively with patients and service users in quality improvement

11:50 AM 01:00 PM Survey

Breakout sessions
AS

Amanda Stanford

Deputy Chief Inspector of Hospitals
Care Quality Commission 
DV

Dr Tracey Vell

Associate Lead for Primary and Community Care, Greater Manchester Health and Social Care Partnership
Chief Executive, Manchester Local Medical Committee
DW

Dr Tricia Woodhead

Associate Clinical Director for Patient Safety
West of England AHSN

01 March

Morning session: Working collaboratively to deliver quality improvement

09:30 AM 10:15 AM Panorama suite

Breakfast session
SW

Simon Wright

Chief Executive
Shrewsbury and Telford NHS Trust
DA

Dan Ainsworth

Senior Service Manager
North West Ambulance Service NHS Trust
KA

Kathryn Aldous

Abdominal Aortic Aneurysm (AAA) Screening Programme Manager
Calderdale and Huddersfield NHS FT
LA

Lee Alexander

Quality Improvement Officer
SHSC NHS FT
CA

Cathy Allen

Lead Nurse, Acute Medicine
Manchester Royal Infirmary
MA

Mohammed Alqahtani

Student
Bangor University
CA

Christopher Annus

Service Innovation and Evaluation Manager
British Heart Foundation
AA

Ann-Marie Arnold

Manager
Bolton Council
JB

Jennie Barr

Health Service Engagement Lead
British Heart Foundation
LB

Luke Baumber

Head of Quality Improvement
Nottinghamshire Healthcare NHS FT
JB

Jon Billings

Non Executive Director
Medway NHS FT
PB

Peter Blackburn

Senior Staff Writer
British Medical Association
SB

Sandra Boosey

Quality Improvement Coach
Torbay and South Devon NHS FT
PB

Penny Booysen

Healthcare Insight Specialist
Dr Foster
SB

Simon Bourne

Managing Consultant
Midlands and Lancashire Commissioning Support Unit
SB

Steve Bradbury

Deputy Director of Improvement and Innovation
Mersey Care NHS Foundation Trust
DB

Dianne Brown

Chief Nurse
Aintree University Hospital Trust
CB

Carole Buckley

Assistant Director for Quality and Risk
Royal Papworth NHS FT
AB

Anna Burhouse

Director of Quality Development
Northumbria Healthcare NHS Founation Trust
LB

Liz Buxton

Assistant Director of Quality
Anglian Community Enterprise
SC

Sarah Campbell

Operations Director, Quality Improvement
Royal College of Physicians
VC

Victoria Carr

Operational Manager
North West Boroughs Healthcare NHS FT
DC

Dr James Clemence

Senior Clinical Fellow
Care Quality Commission
JC

Justine Collins

Complaints and Claims Manager
Liverpool Community Health
ZC

Zoe Coombe

Neuro-rehabilitation Operational Delivery Network Manager
Salford Royal NHS FT
GC

Gillian Coupland

Dementia Improvement and Post-Diagnostic Support Lead
NHS Dumfries and Galloway
FC

Fiona Cox

Business Consultant
MBA Healthcare Consulting
UC

Una Cunningham

Head of Transformation and Health and Social Care Partnership
Mater Hospital
AD

Avril da Costa Maia

Quality and Improvement Manager
Sancta Maria Hospital
DD

Dr Joanne Dangerfield

ST8 Paediatrics
The Countess of Chester NHS FT
DD

Dawn Davies

Head of Clinical Services
Spire Manchester Hospital
DD

Dr John Dean

Clinical Director, QI and Patient Safety
Royal College of Physicians
DD

Dr Claire Dewsnap

Consultant Physician
Sheffeild Teachoing Hospital Foundation trust
RD

Richelle Duffy

Senior Lecturer
Northumbria University
GD

Gordon Dunne

Chief Executive
Mater Misericordiae University Hospital
ME

Mark Elster

Patient Safety & Quality Lead
NEW Devon CCG
ME

Mathew Emerson

Head of Quality Assurance and Improvement
Bolton Council
JE

Jo Evans

Quality Improvement Manager
SHSC NHS FT
SF

Sian Falder

Improvement Director
Alder Hey Children's NHS Foundation Trust
JF

Jenny Faulkner

Deputy Director of Nursing
Royal Surrey County Hospital
DF

David Fillingham

CEO
AQuA
BF

Bev Fitzsimons

Head of Improvement
The Point of Care Foundation
AF

Andrew Foster

Chief Executive
Wrightington, Wigan and Leigh NHS Foundation Trust
LF

Lynda Friel

Professional Lead, North
British Heart Foundation
SG

Stewart Gee

Director
Northumberland, Tyne and Wear NHS FT
BG

Beth Gibbons

STP Project Manager
NHS Gloucestershire CCG
JG

Jill Gillies

Portfolio Lead
Healthcare Improvement Scotland
AG

Aaron Gowson

Regional Health Policy Manager
AbbVie
CG

Caroline Greenhalgh

Head of Quality
Wrightington, Wigan and Leigh NHS Foundation Trust
TG

Timothy Grocott

Continuous Improvement Lead
Leeds and York Partnership NHS FT
CH

Catherine Hardie

Head of Clinical Practice
Spire Healthcare
OH

Olivia Harding

Diabetes Prevention Programme Manager
NHS Gloucestershire CCG
DH

David Harvey

Inspector
Care Quality Commission
PH

Paula Higginson

Lead Pharmacist, learning development
CPPE
KH

Kate Hoffmann

Head of Clinical Services
Spire Bristol Hospital, The Glen
JH

John Holden

Head of Quality and Community Assessment Officer
Bolton Council
RH

Rebecca Hughes

National Relationship Manager
RCGP
AI

Aileen Igoe

Lean Academy Manager and Ajunct Lecturer
Mater Lean Academy
RI

Rhoda Iranloye

Associate Director of Quality & Governance
Oxleas NHS
NJ

Nilam Jadav

Continuous Improvement Support Officer
Leeds and York Partnership NHS FT
JJ

Jacob Jasi

Continuous Improvement Advisor
Leeds and York Partnership NHS FT
DJ

Daniel Johnston

Staff Nurse
Cambridge University Hospitals and Addenbrookes Hospital
DJ

Dr Leena Jose

Consultant
Manchester University FT
CK

Christine Krajniewski

Inpatient and Therapies Manager
Dorothy House Hospice Care
DL

Dr Victoria Lavin

ST7 Clinical Oncology
Christie hospital NHS foundation trust
SL

Steve Lee

Principal
Philips UK & Ireland
JL

Joe Le Sage

Lead Therapist
Sheffield Teaching Hospitals NHS Trust
GM

Gavin Macgregor

Head of Development
Heathwatch England
SM

Sheelagh Machin

Lived Experience Affiliate
AQuA
GM

Gina Mann

Programme Manager
NHS Gloucestershire CCG
KM

Kwesi Marles

Head
Macmillan Cancer Environments
DM

Dr Alison Masters

Medical Director
Mental Health, Addictions & ID Service
CM

Claire Mavin

Improvement Advisor
Healthcare Improvement Scotland
MM

Martine McCahon

Senior Commissioning Manager for Mental Health
NHS West Kent CCG
DM

Dr Rachel McFarland

Consultant Obstetrician
Liverpool Women's Hospital
JM

James McGuigan

CD Cancer Services
Belfast Health and Social Care Trust
PM

Paul Mendeika

Public Governor
Bridgewater Community NHS Trust
DM

Dr Antonio Metastasio

Consultant Psychiatrist
Camden and Islington NHS Foundation Trust
EM

Emma Metcalfe

Continuous Improvement Advisor
Leeds and York Partnership NHS FT
PM

Prof Joanne Minford

Improvement Director
Alder Hey Children's NHS Foundation Trust
KM

Katy Morris

Head of Quality Improvement
South Staffordshire and Shropshire NHS FT
KM

Kate Mulley

Director of Research, Education and Policy
Stillbirth and Neonatal Death Society (Sands)
JM

Jo Murray

Patient Safety Programme Manager
Oxford Academic Health Science Network
AO

Angela O'Brien

Director of Quality and Effectiveness
The Newcastle upon Tyne Hospitals NHS FT
AO

Alison O'Halloran

Compliance Manager
Roche Healthcare
JO

Julie O'Malley

IPC Lead
NHS Wigan Borough Clinical Commissioning Group
PO

Prof Peadar O'Mordha

Principal
Philips UKI
JP

Jane Palin

Associate Director, Integrated Governance
Mid Cheshire Hospital NHS FT
JP

Jane Palin

Associate Director, Integrated Governance
Mid Cheshire Hospital NHS FT
MP

Matthew Parry

Healthcare Intelligence Specialist
Dr Foster
SP

Sue Pemberton

Director of Nursing and Quality
Liverpool Heart and Chest Hospital NHS FT
LP

Lisa Pennington

Quality and Improvement Manager
St Hugh's Hospital
PP

Prof Maxine Power

Director of Quality, Innovation & Improvement
North West Ambulance Service NHS Trust
DP

Dr Richard Preece

Executive Lead for Quality/Medical Director
GM Health and Social Care Partnership
DR

Dr Roshelle Ramkisson

Consultant Psychiatrist
Pennine Care NHS FT
DR

Deanne Rennie

Deputy Clinical Director
Leicestershire Partnership NHS Trust
ZR

Zoe Rice

National Quality Lead
Change Grow Live
TR

Tony Rigby

Deputy Director - Quality Improvement
Alder Hey Children's NHS Foundation Trust
DR

Dr Louise Robertson

Post CCT
Liverpool Women's Hospital
LR

Lindsey Robertson

Deputy Director of Nursing
North Tees and Hartlepool NHS FT
KR

Kerry Robinson

Director of Strategy and Planning
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FT
JS

Julie Seed

Deputy Director of Nursing
Lancashire Care NHS Foundation Trust
DS

Dr Julia Smedley

Director of QI
Faculty of Occupational Medicine
AS

arthi squires

Evolving Healthcare
Baxter
DS

daryl stonebank

project manager
manchester city council
DS

Dr Kallur SURESH

Consultant Psychiatrist & Deputy Medical Director
Essex Partnership University NHS Foundation Trust
ST

Sean Paul Teeling

Ass Prof in Health Systems & Programme Director
Lean Six Sigma Academy
DT

Dr Henry Ticehurst

Medical Director
Pennine Care NHS FT
JT

Jane Tomkinson

Chief Executive
Liverpool Heart and Chest Hospital NHS Foundation Trust
ST

Sadie Trout

Head of Planning
NHS Gloucestershire CCG
SW

Sarah Walker

Senior Consultant - Business Improvement
Midlands & Lancashire CSU
KW

Kirsten Watson

Senior Quality Improvement Programme Manager
Dorset Healthcare Trust
GW

Gail Wheatley-Yates

Manager
Bolton Council
PW

Paul Whittle

Evolving Health Manager
Baxter Healthcare
FW

Fiona Wolfe

Service Improvement Project Manager
Sheffield Teaching Hospital
DW

Dr Tricia Woodhead

Associate Director for Patient Safety
West of England Academic Health Science Network
LW

Lesley Wood

Regional Officer
Royal College of Midwives

BD

BD are hosting a breakfast session at 9.15am

Working collaboratively to deliver quality improvement

Working collaboratively with industry partners and suppliers could help to deliver demonstrable improvements in the quality and safety of care, but there are a number of barriers that need to be overcome.

This interactive panel session aims to explore:

  • the role of industry within a system-wide approach to quality improvement 
  • the opportunities for health care providers and industry to work together, in order to drive improvements in the quality and safety of care 
  • how health care providers can set up and get the most out of relationships with industry partners 
  • identifying and addressing the challenges, when looking to develop these new kinds of collaboration.

UnLtd

Bayer

The Health Foundation

The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK.

Advancing Quality Alliance

Registrations opens, exhibition and networking

08:45 AM 10:25 AM Panorama lounge

The breakfast session starts at 9.15am so grab your badge and some refreshments before heading to the main theatre
Breakfast session

Morning session: Working collaboratively to deliver quality improvement

09:30 AM 10:15 AM Panorama suite

Working collaboratively with industry partners and suppliers could help to deliver demonstrable improvements in the quality and safety of care, but there are a number of barriers that need to be overcome.

This interactive panel session aims to explore:
  • the role of industry within a system-wide approach to quality improvement
  • the opportunities for health care providers and industry to work together, in order to drive improvements in the quality and safety of care
  • how health care providers can set up and get the most out of relationships with industry partners
  • identifying and addressing the challenges, when looking to develop these new kinds of collaboration.

Chaired by:
Ed McRandal, Associate Director, Lexington Health

Panellists
  • Dr Tricia Woodhead, Associate Clinical Director for Patient Safety, West of England AHSN
  • Angela O'Brien, Director of Quality and Effectiveness, Newcastle Upon Tyne NHS Foundation Trust
  • Keith Darragh, Director of Adult Social Care (Resources), Integrated Care Salford Care Organisation

Speakers

KD
Keith Darragh
Director of Adult Social Care (Resources)
Integrated Care Salford Care Organisation
EM
Ed McRandal
Associate Director
Lexington Health
AO
Angela O'brien
Director of Quality and Effectiveness
Newcastle Upon Tyne NHS Foundation Trust
DW
Dr Tricia Woodhead
Associate Clinical Director for Patient Safety
West of England AHSN

Session one

10:25 AM 11:25 AM Panorama suite

10.25am
Welcome and introduction
Professor Chris Ham, Chief Executive, The King’s Fund

10.35am
Opening keynote address: a system-wide approach to quality improvement
• Using an 'improvement approach' to support health and care transformation
• Learning from the best at home and worldwide
• Joining up our improvement efforts locally, regionally and nationally

David Fillingham, Chief Executive, Advancing Quality Alliance (AQuA) 
  
11.00am
Quality improvement in health care
Shilpa Ross, Senior Researcher, The King's Fund

11.10am
Questions and discussion

Speakers

David Fillingham
Chief Executive
Advancing Quality Alliance (AQuA)
Professor Chris Ham
Chief Executive
The King’s Fund
Shilpa Ross
Senior Researcher
The King's Fund
Chris Ham.pdf Download Link
David_Fillingam.pdf Download Link
Suzie_Bailey.pdf Download Link

Refreshment break, exhibition and networking

11:25 AM 11:50 AM Panorama lounge

Take the time to decide which of the 3 breakout parallel sessions you  would like to attend after this tea break
Breakout sessions

BREAKOUT A: Developing cultures for continuous improvement

11:50 AM 01:00 PM Outlook

11.50am
Facilitated by:
Greg Madden, Senior Development Adviser, NHS Improvement

Drawing on learning from trusts involved in both the Virginia Mason Institute Programme and the NHS Improvement Culture and Leadership Programme, Greg will provide practical guidance on developing a culture of continuous improvement.

Julian Harltey, Chief Executive, Leeds Teaching Hospitals NHS Trust

In September 2015, The Leeds Teaching Hospitals NHS Trust embarked on a programme of work in partnership with the Virginia Mason Institute, United States. As a representative of one of the five trusts chosen, Julian will share learning on how the partnership is supporting the trust to overcome many obstacles to providing safe, effective and compassionate care.

Speakers

JH
Julian Hartley
Chief Executive
The Leeds Teaching Hospitals NHS Trust
GM
Greg Madden
Senior Development Adviser
NHS Improvement
Breakout sessions

BREAKOUT B: Working collaboratively with patients and service users in quality improvement

11:50 AM 01:00 PM Survey

11.50am
Facilitated by:
Shilpa Ross, Senior Researcher, The King's Fund

  • Exploring the potential opportunities to work with patients, service users and carers as partners in quality improvement, drawing on lessons from mental health and learning disabilities
  • An overview of how co-production can add value to quality improvement methods projects, with examples of successful collaborative working.

Speakers:
• Anna Burhouse, Director of Quality Development, Northumbria Healthcare NHS Foundation Trust
• Keith Coupland, Peer Facilitator, Severn and Wye Recovery College
• Bev Fitzsimons, Head of Improvement, The Point of Care Foundation

Speakers

Anna Burhouse
Director of Quality Development
Northumbria Healthcare NHS Foundation Trust
Keith Coupland
Peer Facilitator
Severn and Wye Recovery College
Bev Fitzsimons
Head of Improvement
The Point of Care Foundation
Shilpa Ross
Senior Researcher
The King's Fund
Breakout_B.pdf Download Link
Breakout sessions

BREAKOUT C: Building a culture and system for improvement

11:50 AM 01:00 PM Panorama suite

11.50am
Facilitated by:
Elizabeth Bradbury, Executive Director, Advancing Quality Alliance (Aqua)

Lesley Massey, Executive Director, AQuA
  • Exploring the recently launched paper from AQuA on ‘building a culture and system for improvement’ which distils and organises the learning from a regional improvement body.
  • Using a five-pillar framework and a ‘self- assessment’, participants will be invited to think about how to assess their organisation’s state of readiness and level of maturity in building a sustainable whole-organisation approach.

Andrew Foster, Chief Executive, Wrightington, Wigan and Leigh NHS Foundation Trust

  • A senior NHS leader’s journey of building a culture and system for improvement

Speakers

EB
Elizabeth Bradbury
Executive Director
AQuA
Andrew Foster
Chief Executive
Wrightington Wigan and Leigh NHS Foundation Trust
LM
Lesley Massey
Executive Director
AQuA
Andrew_Foster.pdf Download Link
Lesley_Massey.pdf Download Link

Lunch, exhibition and networking

01:00 PM 02:00 PM Panorama lounge

Enjoy lunch and networking in the panorama lounge

Session three A

02:00 PM 03:00 PM Outlook

2.00pm
Welcome back
  • What does it take to do quality improvement well?
  • Insights from The Health Foundation’s improvement work
  • The Q initiative: connecting improvers across the UK

Penny Pereira, Deputy Director of Improvement, The Health Foundation

2.15pm
Making a serious and sustained commitment to quality improvement
  • Bringing clinical peer groups together to scale up the development of improvement capability
  • Insights from the Royal College of Physicians’ Future Hospital Programme

Dr John Dean, Clinical Lead, Quality Improvement Hub, Royal College of Physicians, and Deputy Medical Director (Transformation), East Lancashire Hospitals NHS Trust

2.30pm
The North-West Ambulance Service journey
  • The importance of context and culture in creating the conditions for improvement
  • Igniting improvement capability through social movement and focused collaboration 

Mark Newton, Transformation Manager, North West Ambulance Service

2.45pm
Questions and discussion

Speakers

Dr John Dean
Clinical Lead, Quality Improvement Hub, Royal College of Physicians,
Deputy Medical Director (Transformation), East Lancashire Hospitals NHS Trust
MN
Mark Newton
Transformation Manager
North West Ambulance Service
PP
Penny Pereira
Deputy Director of Improvement
The Health Foundation
John_Dean.pdf Download Link
Mark Newton slides.pdf Download Link
Penny_Pereira.pdf Download Link

Session three B

02:00 PM 03:00 PM Panorama suite

3.20pm
Welcome back
Elizabeth Bradbury, Executive Director, Advancing Quality Alliance (AQuA)

3.25pm
Taking charge of health and social care in Greater Manchester
  • An overview of how establishing functional relationships with clinical, professional, regulatory, research and patient groups is helping to deliver exceptional levels of quality of care

Dr Richard Preece, Executive Lead for Quality, Greater Manchester Health and Social Care Partnership

3.45pm
Integrating care and improving population health
  • Developing the GP excellence programme in Greater Manchester

Dr Joanna Bircher, GP Partner, Lockside Medical Centre and Clinical Director of Greater Manchester GP Excellence Programme (RCGP) 
  
4.05pm
Questions and discussion

4.20pm
Close of conference

Speakers

Joanna Bircher
Clinical Director of Greater Manchester GP Excellence Programme (RCGP)
GP Partner, Lockside Medical Centre
EB
Elizabeth Bradbury
Executive Director
AQuA
Dr Richard Preece
Executive Lead for Quality
Greater Manchester Health and Social Care Partnership
Joanna_Bircher.pdf Download Link
Richard_Preece.pdf Download Link

Refreshment break, exhibition and networking

03:00 PM 03:20 PM Panorama lounge

Time for some networking and refreshments